admin Setting up Xoom 4 for Click Server on your environment is composed of the following steps: Install Xoom Server by running a Xoom installer. Configure Xoom instances, one for each Click environment that is going to be managed by Xoom. [Optional] Copy customer-specific knowledge base files into the Xoom configuration folder. [Optional] Configure configuration versioning. … Read more
Obtaining the tool Xoom Corpus Generator can be downloaded here. Once downloaded, extract the contents of the archive into its own folder. The tool’s folder will look something like this upon extraction: Capture parameters Before running the tool, we need to set the parameters for the environment that we wish to capture, and also what … Read more
You were hired to perform a Service Optimization Tuning (SOT) exercise on ClickSoftware Service Optimization. You licensed Xoom and SOT Toolkit in order to super-charge your capabilities to deliver a good job for your customer. So where do you start? This post will be your step-by-step guide through this process. Assumptions In order to avoid … Read more
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